Privacy Policy

1. Who We Are

This Privacy Policy applies to SpotlessChoice Cleaning Ltd, company number 17261096, a private limited company registered in England and Wales. Our registered office is at 74 Airco Close, London, England, NW9 0NX.

You can contact us by email at [email protected] regarding any privacy or data-related enquiry.

2. What Data We Collect

When you use the cleaning enquiry form on this website, we may collect the following personal data that you choose to provide:

• Your name
• Your email address
• Your phone number (if provided voluntarily)
• Your location or postcode (if provided voluntarily)
• The type of cleaning you are enquiring about
• Your property type
• Your preferred timing (if provided)
• Any other information you include in your message

We do not collect payment card details, sensitive personal data or any data from children.

3. How We Use Your Data

We use the personal data you submit solely for the purpose of responding to your cleaning enquiry. This includes reviewing your property type, cleaning requirements and preferred timing, and communicating with you about cleaning service scope.

We do not use your data for automated decision-making, profiling, targeted advertising or marketing purposes unless you separately consent to receive marketing communications.

4. Lawful Basis

We process your personal data on the basis of legitimate interests — specifically, responding to a cleaning enquiry you have submitted voluntarily. When you tick the consent checkbox on the enquiry form, you are also giving your consent for us to store and use your details to respond to that specific enquiry.

5. How Long We Keep Your Data

We retain enquiry data only for as long as is necessary to respond to and complete the enquiry process. If no service is agreed, enquiry data is not retained beyond the period required to assess and respond to the enquiry. If a cleaning service is agreed, we may retain relevant data for a reasonable period consistent with standard business record-keeping.

6. Sharing Your Data

We do not sell, rent or share your personal data with third parties for their own marketing or commercial purposes.

If a third-party form processing service (such as Formspree, Netlify or a similar platform) is used to handle form submissions, that service may process your data on our behalf as a data processor. Any such service is selected on the basis of acceptable data protection standards.

7. Cookies

This website may use essential cookies required for basic operation. Please see our Cookie Policy for further detail.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (subject to applicable exceptions)
• Object to processing in certain circumstances
• Withdraw consent where consent is the basis for processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected].

9. Security

We take reasonable steps to keep your personal data secure. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at spotlesschoice.co.uk/privacy-policy/. The date at the top of the page will reflect when the policy was last updated.

11. Contact

For any privacy-related queries, please contact us at: [email protected]